This page sets out the terms and conditions that govern use of the Betmica platform. It explains the contractual relationship between Betmica and registered users, the rules that apply to accounts, payments, promotions and behaviour on the site, and how we will deal with disputes and changes to these terms. By creating an account or using the platform you agree to comply with these terms; if you do not agree you should not use the service.
Account holders must provide accurate, complete and up‑to‑date information when registering and during the lifetime of the account. We require identity and address verification and may request additional documentation to comply with anti‑money laundering and safer gambling obligations. You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
Access to Betmica is limited to persons who meet applicable legal and regulatory requirements. You must be at least 18 years old and resident in a jurisdiction where use of the platform is permitted. We may decline registration or close accounts where a user is resident in a restricted territory, subject to sanctions, under a legal incapacity, or registered on a recognised self‑exclusion scheme.
Users must use the platform lawfully and in good faith. Prohibited conduct includes, but is not limited to, fraud, collusion, use of unauthorised software or bots, chargebacks intended to overturn legitimate transactions, and attempts to circumvent geographic or other restrictions (for example via VPN or proxy). We may monitor activity and suspend or close accounts where abuse, suspicious behaviour or breaches of these terms are detected.
Promotions and bonuses are subject to specific terms that accompany each offer. Those terms set out eligibility, wagering or playthrough requirements, contribution rates by game type, maximum stakes during any active bonus, expiry and withdrawal restrictions. Promotional funds and winnings may be withheld until any required verification checks are complete. We reserve the right to withhold, cancel or reclaim bonuses and related winnings where we reasonably suspect abuse or exploitation of promotional terms.
Deposits are normally credited immediately; withdrawal processing is subject to verification checks and applicable limits. We may require proof of identity, source of funds and proof of payment before authorising a withdrawal. Processing times, minimums, maximums and fees (where applicable) depend on the chosen payment method and are detailed in the cashier. We may return funds to the original payment source where required by our policies or law.
If you have a complaint, contact customer support and provide full details so we can investigate. We will acknowledge and seek to resolve complaints promptly and fairly. If a dispute is not resolved to your satisfaction you may escalate the matter in writing; where available you may also refer the dispute to an appropriate independent dispute resolution body.
We may amend these terms from time to time to reflect changes in law, regulation, or our services. Material changes will be notified by placing a notice on the site or by contact to your registered email address. Continued use of the platform following an update constitutes acceptance of the revised terms; if you do not accept the changes you should stop using the service and may close your account in accordance with the account closure procedures.
