At Betmica we are committed to safer gambling and to keeping play controlled and enjoyable. We recognise that most people gamble responsibly, but we also accept a duty to reduce harm and support anyone who finds their gambling causing problems. Our approach combines practical account controls, clear information and links to independent help so players can make informed choices about their activity.
We place player safety at the centre of our service. We aim to promote responsible play by offering clear tools, prompt customer support, and routine checks to detect patterns that may indicate harm. Our policies are designed to balance enjoyment with protection, and we review them regularly to reflect best practice.
Players can use a range of controls to manage time and spending. These tools are available in the account area and are straightforward to set up. If you need help choosing the right options, our support team can advise without judgement.
Deposit limits allow you to cap how much you add to your account. You can set daily, weekly and monthly limits to suit your budget. Changes to higher limits are subject to a cooling-off period; reductions apply immediately.
Loss limits let you set a maximum amount you are prepared to lose over a chosen period. Applying a loss limit will pause your ability to continue play once the limit is reached, helping prevent losses from escalating.
We provide session time-outs and account breaks to control how long you play. Options include short breaks (for example 10–60 minutes) and longer account suspensions. Reality check reminders can be scheduled to alert you at intervals during a session.
If you need a longer break, self-exclusion can block access for a set period or permanently. Requests are processed promptly and will prevent play and marketing contact for the chosen timeframe. Funds may remain available for withdrawal in line with our terms.
If gambling is causing harm, seek confidential support. UK organisations include BeGambleAware, Gamblers Anonymous and Samaritans. These organisations offer advice, assessment tools and treatment options. Contact our support team if you need assistance setting controls, arranging self-exclusion, or finding local services.
