Support is available to assist with questions, account-related issues, technical concerns or general feedback. The team can help with account verification, payments and resolving technical faults, and can direct you to safer gambling tools when required. Contact options include 24/7 live chat, dedicated email addresses and a UK phone line during set hours. Expect prompt, courteous replies and clear next steps for any enquiry.
| Department | Contact |
|---|---|
| Customer support | Live chat 24/7; email [email protected] — average response ~15 minutes via chat, 2–4 hours by email |
| General enquiries | Email [email protected] — typical response within 24 hours for non-urgent queries |
| Affiliate enquiries | Email [email protected] — affiliate manager contact on request |
| Phone | +44 20 7946 2815 — phone line open Mon–Sun, 09:00–22:00 GMT |
| Working hours | Live chat 24/7; phone Mon–Sun, 09:00–22:00 GMT; email response times vary |
For detailed enquiries, account issues or requests involving documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line, your account username and current contact details. Including all relevant information and attachments helps avoid delays and speeds up verification. Expect a response within the stated support times; incomplete details may prolong processing.
Support requests are normally acknowledged promptly; most inquiries are answered within one business day. Simple questions via live chat are often resolved immediately, while email or ticket issues may take longer. Complex investigations, identity checks or regulatory matters can require additional time depending on their nature; the support team will update you with an expected timeframe and next steps.
We welcome your feedback, suggestions and ideas to improve the website. Please share what you liked, any problems you encountered or features you’d like to see added. All submissions are read and reviewed carefully and help guide ongoing improvements to the service and user experience. Thank you — your input makes the site better for everyone.
