This Privacy Policy explains how we at Betmica collect, use and protect personal information when you register, play or otherwise interact with our services. We take user privacy seriously and set out below the types of data we process, the purposes for that processing and the choices available to you.
When you create an account or use our services we may collect personal information such as your name, date of birth, email address, postal address, telephone number, payment details, identity documents submitted for verification and account credentials. This information is used to provide and secure your account and to meet legal verification requirements.
We collect technical information necessary for operation and security, including IP address, device and browser details, operating system, mobile identifiers, connection data, log files and other diagnostics. We also collect data from cookies and similar tracking technologies to support functionality and analytics.
Transactional records include deposits, withdrawals, bets, game activity, wager history, timestamps and details of payment methods used. Transactional data is used for account administration, payments, dispute resolution, safer gambling monitoring and regulatory compliance.
We use your information to operate and improve our services, to process payments, to verify identity and prevent fraud, to provide customer support and to comply with legal obligations (including anti-money laundering and safer gambling requirements). With your consent we may also use contact details for marketing; you can withdraw consent at any time.
Your information is held on secure systems with access controls and authentication. We apply industry-standard technical and organisational measures such as encryption in transit and at rest, restricted access for staff, regular security testing and staff training. We retain personal data only as long as necessary for the purposes described and in line with legal obligations.
We use cookies and similar technologies to provide essential site functions, remember preferences, measure performance and deliver anonymous analytics. Some cookies are set by third-party providers for analytics and advertising. You can manage or block cookies through your browser settings, but this may affect site functionality.
You have rights over your personal data including the right to access, correct, restrict processing, request deletion, object to certain processing and, where applicable, request data portability. You may also withdraw consent to marketing communications at any time. If you wish to exercise your rights you should contact us as described below; you may also raise concerns with the relevant data protection authority.
Requests to access, update or delete your data can be made via your account settings or by contacting [email protected]. We will verify your identity before fulfilling any request and respond without undue delay and within applicable legal timeframes.
We share personal data with service providers who perform functions on our behalf such as payment processors, identity and age verification providers, fraud detection, hosting, analytics and customer support. We may also disclose information to law enforcement, regulators or courts where required by law. All third parties are subject to contractual obligations to protect personal data.
We may update this policy from time to time. Material changes will be posted on our site with an updated effective date. Please review this page regularly to stay informed about how we handle personal information.
