Responsible Gambling Policy
At Betmica we take responsible gambling seriously. We want play to be safe and under your control, so this page explains how to recognise risky behaviour, manage activity, and find support. Our aim is to help you make informed choices and put practical controls in place when you need them.
Player protection principles
We promote safer play by encouraging limits, breaks, and clear information. We believe in transparency, giving you straightforward options to manage your account activity, and supporting those who ask for help. If you are concerned about your play, contact our support team and we will work with you to find an appropriate solution.
Activity-control tools
Many players find it useful to set controls on their account. Common tools include deposit limits, loss limits, session reminders, and temporary account closures. Where available, these settings can be applied to your account directly or arranged through our support team.
How to apply controls
If you want to apply controls, check your account settings for available options or contact [email protected] for help. Our staff can explain the steps and confirm any adjustments to your account.
Deposit limits
Setting a deposit limit is one of the simplest ways to keep play affordable. You may be able to set daily, weekly, or monthly limits. If you are unsure what level to choose, start low and adjust gradually. Contact [email protected] if you need assistance or a temporary increase request.
Loss limits
Loss limits let you cap how much you can lose over a given period. These can be useful if you want to control overall spending. If loss-limit options are not visible in your account, our support team can advise on alternative steps to limit activity.
Time limits and account breaks
Session time reminders and enforced breaks can help prevent extended play. You can choose short breaks or longer cooling-off periods to take a step back. If you need a longer absence, ask about account suspension or temporary closure through [email protected].
Self-exclusion
If you need to stop gambling for a prolonged period, self-exclusion is an important option. You can request self-exclusion through our support team. For a single point of control across the UK market, you can also register with GAMSTOP, which restricts access to participating operators.
Signs of problematic behaviour
Warning signs include chasing losses, spending more time or money than intended, neglecting obligations, borrowing to gamble, or hiding activity. If you recognise any of these behaviours in yourself or someone close to you, act early and seek support.
Tips for maintaining control
Set realistic budgets, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or impaired, and do not use credit to gamble. Share your plans with a trusted friend or family member for extra accountability.
Professional help and support organisations
If you need further help, contact professional organisations such as GamCare, BeGambleAware, or the National Gambling Helpline. These services offer confidential advice, counselling, and practical tools to manage or stop gambling. If you need immediate assistance, contact [email protected] and we will help you access appropriate support.