Privacy and Data Policy
Welcome to the Betmica privacy policy. This page explains how we collect, use and protect the personal information you give us when you create an account, place bets, play games or otherwise use our services. We take your privacy seriously and aim to be clear about what we hold, why we hold it and how you can manage it.
Types of data we collect
Personal data
When you register or verify your account we collect personal information such as your name, date of birth, email address, telephone number and proof of identity. We may also hold contact details you provide for support and payments information needed to process deposits and withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, language settings and pages visited. This information helps us keep the service secure and working properly on desktop and mobile.
Transactional data
We record account activity and transactional data such as deposits, withdrawals, bets placed, game history, bonuses used and timestamps. This data is necessary for account management, payments, auditing and regulatory checks where applicable.
How we use your information
We use data to operate and improve our services, to process payments, to verify identity and prevent fraud, and to meet regulatory and legal obligations. We also use information to respond to support requests, resolve disputes and communicate important account messages. Where relevant, we may use anonymised data for internal reporting and product development.
Data protection practices
We protect personal information using industry-standard technical and organisational measures to reduce the risk of unauthorised access, disclosure or loss. Access to personal data is restricted to authorised staff and trusted service providers who need the information to perform their role. Although we aim to safeguard your data, no system is entirely secure and we encourage you to use strong, unique passwords and report any suspected account issues.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, provide functionality, and analyse site performance. Some cookies are essential to operate the service, while others support analytics and personalised content. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.
Your rights
You have a right to access personal information we hold about you, request correction of inaccurate data, object to or restrict certain processing and request deletion where applicable. You may also withdraw consent for marketing communications at any time.
Access, correction and deletion of data
To exercise your rights, contact our data protection team at [email protected]. We will respond to valid requests in line with applicable law and may ask for proof of identity before making changes. In some cases we may retain limited information to comply with legal or regulatory obligations.
Information sharing and third parties
We share information with payment processors, identity and fraud prevention providers, analytics partners and other trusted service providers who act on our behalf. We may also disclose information when required by law or to protect our legal rights. Where data is transferred outside the UK, we put appropriate safeguards in place.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via our website or by email where appropriate. Please review this page regularly to stay informed about how we handle your personal information.