Customer Support Center
If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time and we will reply promptly via live chat, email or phone. For quick help see the contacts below; we can guide you through deposits, withdrawals and verification, and we will escalate account or payments enquiries to the right team for faster resolution. We also manage verification and payments enquiries directly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 24 hours) |
| General enquiries | [email protected] (business enquiries; Mon-Fri replies) |
| Affiliate enquiries | [email protected] (partner team; response within 48 hours) |
| Phone | +44 20 7946 0821 (call for account-related help) |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or enquiries that need explanations or documents. Please send your message to [email protected] with a clear subject line, full account details and a preferred time to contact you. Including up-to-date contact information and any relevant attachments helps us resolve matters faster and avoid delays.
Send Us a Message
Name Email Message SubmitResponse Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests such as account or payment questions are usually resolved quickly; more complex matters, including verification or dispute cases, may take longer depending on their nature and the checks required. If your issue is urgent, please state this in your ticket and we will prioritise where possible.
Feedback
We’d love your feedback, suggestions or ideas to help improve the site. Please send comments via the feedback form or by email to [email protected]. Every message is read carefully by our team and used to improve features, promotions and the overall user experience. Your input helps us fix issues faster and prioritise changes that matter to players.